HealthCare Complaint System

Backend Engineer

Software Architect

Software Engineer

Docker

GitHub

NHiS

# Case Study: Building a Robust Healthcare Complaint Management API

## Project Overview

NHIA Logo

Client: National Health Information Agency (NHIA)

Project Type: API Development for Secure Healthcare Complaint Management

Scope: API Design, Development, Automation, Continuous Integration, Testing, and Documentation

In the healthcare sector, security and efficiency are paramount. NHIA sought to streamline its healthcare complaint process by developing a secure and scalable API to easily manage complaints, providing reliability and security to handle sensitive patient data.

The Objective? To develop an efficient and robust API system that securely manages complaints optimizes response times, and enhances user experience through streamlined processes and secure data handling.

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## My Approach

The system design illustration

### Collaborative Planning and Design

Understanding that a solid foundation is essential, I worked closely with NHIA to define API requirements and establish secure authentication, validation, and database query standards. This allowed us to shape a straightforward API design aligned with NNHIA's safe and efficient healthcare management mission.

We developed a project roadmap covering critical API endpoints, middleware specifications, and a testing plan to ensure smooth operation and quick debugging.

### Development Highlights

- Data Security and Automation:

It has built a secure complaint management API using Go and Fiber with token-based authentication, including encryption and time-sensitive expiration. This protects data while allowing access to verified users only.

- Streamlined Data Integrity:

Designed API request validation and response structures to maintain the integrity of incoming and outgoing data. Each API request is validated to prevent errors and unauthorized access and ensure data accuracy.

- Query Optimization:

It enhanced database operations by implementing query optimization techniques in MongoDB, leading to faster response times and a smoother user experience.

- Custom Middleware and Logging:

I developed custom middleware for error handling and logging, making runtime error detection easy and debugging fast.

### Continuous Integration and Deployment

I leveraged Docker for seamless API deployment, ensuring scalability while maintaining data integrity. This approach improved performance across systems and allowed the API to meet the demands of the federal healthcare network.

### Testing and Documentation

To maintain a high-reliability standard, I created automated unit and integration tests for API endpoints, ensuring performance under various conditions.

Documentation: Authored comprehensive API documentation to assist the internal development team in adopting and utilizing the API, providing a clear and easy-to-follow guide for future development and maintenance.

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## Project Deliverables

1. Secure API for Complaint Management: A robust system for processing healthcare complaints, securing data through solid authentication and query validation.

2. Scalable Deployment with Docker: Dockerized the API, allowing for smooth scaling as complaint volume grows, enhancing system performance.

3. User-Friendly Documentation: Detailed API documentation to guide other developers in integrating and managing the system effectively.

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## What Sets Me Apart

As a backend engineer, I focus on building secure and efficient systems that deliver reliability and performance. My development process is rooted in collaboration and clear communication, and I ensure that the API aligns with NHIA's goals and meets industry standards.

I help clients like NHIA strengthen their platforms and achieve operational excellence through a structured approach to API design, optimization, and deployment.

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## Conclusion

The NHIA healthcare complaint management API is more than just a backend project. It's an essential tool for enhancing healthcare accessibility and improving user experience. By prioritizing security, scalability, and ease of use, I delivered an API system that positions NHIA at the forefront of secure healthcare technology solutions.