The goal of user research is to create products, services, and systems that are useful, usable, and satisfying for users.

The app need to offer features such as easy booking, transparent pricing, real-time tracking of cleaning services, secure payment options, and efficient communication channels. The problem is that some users giving up to complete of finding, booking, and managing home cleaning services, beauty salon including add-ons shows by KPI’s and other quantitative researchers.

The goal is to aim provide user-centric and efficient solutions;‍1-To determine the improvements to be made by examining the experiences of the users in the service booking processes.2-Getting detailed feedback from different (personas) users in order to create products, services, and systems that are useful, usable, and satisfying for users.3-Reaching out professional and Justlife support system in clean flow.