Customer Inquiry Management System
Isaac Olukoya
Built a Zapier workflow to manage customer inquiries from Gmail, using ChatGPT to classify emails into paths (e.g., support, sales, feedback) and automate responses.
Classified inquiries trigger Slack notifications, Google Sheets logging, and Asana task creation, reducing inquiry resolution time by 40% for a service-based client.
Details:
Client: [Confidential Service Provider]
Duration: 2 months
Tools: Zapier, ChatGPT, Gmail, Slack, Google Sheets, Asana
Skills: Inquiry Management, AI Classification, Workflow Automation
Industry: Service Industry
What It Does: Streamlines customer inquiry handling by classifying emails with AI and automating follow-ups, notifications, and task assignments for efficient resolution.
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Posted Aug 16, 2025
Built a Zapier workflow to manage customer inquiries, reducing resolution time by 40%.
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