Provider Passport - Healthcare Provider Management Application

Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible.

Introduction

Provider Passport is a SaaS platform revolutionizing healthcare administration by automating provider data management, credentialing, enrollment, and privileging. It aims to enhance operational efficiency for Medicaid and Medicare providers, enabling them to focus more on patient care.

Role: Founding Product Designer

Product Mockups

Staff Provider Information

Provider Credentialing

Initial Credentialing - Provider Dashboard

Problem Statements I dealt with

How can we streamline and automate provider data management to reduce manual effort and improve accuracy?

What design strategies can we implement to create a user-friendly and accessible platform for healthcare providers and administrators?

How can we ensure compliance with healthcare regulations while maintaining up-to-date provider information?

What methods can we use to integrate data from multiple sources and manage it effectively?

How can we leverage AI and automation to enhance efficiency in credentialing, enrollment, and privileging processes?

Responsibilities

1. User Research & Insights

Conducted extensive user research to understand healthcare providers and administrative staff's pain points.

Gathered feedback through interviews, surveys, and usability testing to inform design decisions.

2. UX/UI Design

Developed wireframes, prototypes, and high-fidelity designs using Figma.

Ensured an intuitive user experience by focusing on usability and accessibility.

Created design systems and style guides to maintain consistency across the platform.

3. Collaboration

Worked closely with cross-functional teams including developers, product managers, and stakeholders.

Facilitated design sprints and workshops to align on project goals and iterate on designs.

4. Product Handoff

Designed key features such as provider profile management, automated credentialing workflows, and real-time data monitoring dashboards.

Designed Implementation for AI-powered automation to streamline administrative tasks, reducing manual effort and errors.

Key Challenges

Complex Administrative Processes

Manual and redundant tasks in provider data management, credentialing, enrollment, and privileging.

High potential for human errors and inefficiencies in data handling.

2. Regulatory Compliance

Keeping up with changing healthcare regulations and ensuring compliance.

Maintaining accurate and up-to-date provider information to meet regulatory standards.

3. User Experience

Designing an intuitive and user-friendly interface for diverse user groups, including healthcare administrators and providers.

Ensuring accessibility and usability across different devices and platforms.

4. Data Integration and Management

Integrating data from multiple sources and ensuring seamless data flow.

Automating the tracking and management of expiring documents and credentials.

5. AI and Automation Implementation

Developing AI-powered solutions to automate complex administrative tasks.

Ensuring reliability and accuracy of AI algorithms in real-time data processing.

Conclusion

As the founding Product Designer for Provider Passport, I played a crucial role in shaping a product that addresses critical challenges in healthcare administration. My contributions ensured that the platform not only meets the needs of its users but also sets a new standard for efficiency and effectiveness in the industry.