Italian Senior CSR at Thermo Fisher Scientific



2023 — Italian Sr Customer Service Representative - Dispatch:

• Acting as Fist Point of Contact for customers, providing efficient

solutions to their issues, dealing with queries mainly via email (80%) and

phone (20%) regarding B2B

• Create and assign tickets in the ticketing system

• Maintain customer databases

• Create and maintain equipment record



2021-2023 — Order Management Customer Service Representative:

• Order entry of Italian customer orders with transactional efficiency

according to pre-defined processes, meeting daily shipping times and

handling any exceptions.

• Active collaboration with colleagues from Front Office and Sales for an

efficient resolution of order handling issues.

• Creation of Work Instruction documents for the Team, managing

trainings and shadowings about the Italian processes for new

colleagues.

• Organization and completion of documents related to the order entry

automation project.

• Actively collaborating in an 8-Step PPI project to reduce complaints in

Italy.