Italian Senior CSR at Thermo Fisher Scientific
0
Customer Support Representative
2023 — Italian Sr Customer Service Representative - Dispatch:
• Acting as Fist Point of Contact for customers, providing efficient
solutions to their issues, dealing with queries mainly via email (80%) and
phone (20%) regarding B2B
• Create and assign tickets in the ticketing system
• Maintain customer databases
• Create and maintain equipment record
2021-2023 — Order Management Customer Service Representative:
• Order entry of Italian customer orders with transactional efficiency
according to pre-defined processes, meeting daily shipping times and
handling any exceptions.
• Active collaboration with colleagues from Front Office and Sales for an
efficient resolution of order handling issues.
• Creation of Work Instruction documents for the Team, managing
trainings and shadowings about the Italian processes for new
colleagues.
• Organization and completion of documents related to the order entry
automation project.
• Actively collaborating in an 8-Step PPI project to reduce complaints in
Italy.
Like this project
0
Posted Dec 6, 2023
As FPOC, addressed issues via email and phone, managed ticketing system for Tech Support, and maintained organized databases and equipment records.
Likes
0
Views
3
Clients
Thermo Fisher Scientific
Tags
Customer Support Representative
Senior Customer Service Agent at Ecolab
The Power of Pinterest Marketing
Pinterest Marketing: Your Key to Facilitating Your First Sale
UGC video collaboration with youprint.ai