Title: Cargando — Logistics Operations Platform & Driver App

Cover Image: CARGANDO-01-cover.png

Duration: 2023

Live Link: https://fabiodesigner.framer.website/project/cargando-logistics-operations-platform

Organization: Cargando

Roles: UX Design, UI Design, User Research, Information Architecture

Tools: Figma

Skills tags: UX Design, UI Design, Mobile App Design, Web App Design, Design Thinking, User Research, Prototyping

Industry: Logistics, Transportation

Cargando is a Colombian road freight company based in Nobsa, Boyacá, with 100+ employees, 13 frequent routes, and nationwide coverage. In Colombia, trucks carry most of the country's import and export goods — there are no cargo train lines.

Before this project, Cargando relied on an internal logistics platform with technological limitations and low performance. Operations data was not fully centralised, and managing trips, trucks, and drivers across the country made it hard to keep control of documents, permits, and insurance.

Operations leaders lacked a single, real-time view of trips, vehicles, and drivers

Key transport documents (remesas, Ministry of Transport permits, trip insurance) were handled through manual, fragmented processes

Administrative teams spent time on repetitive updates instead of managing exceptions

Drivers had no simple digital tool to know what to do, what to carry, and which documents they needed at each stage of a trip

The goal: design a modern web platform and driver app that centralise operations data, digitalise trip documents, and integrate with transport regulators while fitting Cargando's existing workflows.

UX/UI Designer at Asesoftware, working as part of the product team for Cargando, with end-to-end responsibility for the main operations journeys.

Mapped the logistics process and defined journeys for admins, coordinators, and drivers

Designed the web platform for operations control and the mobile app that supports drivers through their trips

Produced navigation flows, interactive prototypes, and user stories

Collaborated daily with developers and business stakeholders

I owned the core "trip lifecycle" journey end-to-end, from first mapping to detailed UI and specs.

Mapped the full road freight logistics process using Design Thinking tools, from trip creation to closing and settlement. Created an actors map to clarify roles across operations, administration, drivers, and external regulatory entities. Built a journey map capturing tasks, tools, documents, and pain points at each step.

Compliance with transport regulation is core to the business and touches every trip

Teams lacked a single source of truth for trip status and documentation

Drivers needed guidance on documents and steps, not just visibility of assigned routes

Existing internal platform had performance issues and did not centralise all operational data

Document handling was fragmented, with trip permits and insurance scattered across systems

Admin teams had to manually check and update trip information

Drivers depended on phone calls and informal channels to confirm what they needed

Defined navigation flows for a web platform that gives operations teams a consolidated view of trips, trucks, drivers, and documents. Designed a mobile app that supports drivers through each stage of the journey, surfacing required documents and key trip data. Created interactive prototypes in Figma for core flows like creating a trip, assigning resources, uploading documents, and closing a trip. Produced user stories tied to screens and flows so development could run in sprints in parallel with design.

Single "trip balance" view centralising route, vehicle, driver, permit, and insurance information — reducing the need to cross-check tools

Digital transport documents inside the platform replacing scattered manual document handling

Driver-facing step-by-step screens so drivers know what to do and which documents to carry at each point

Integration flows with transport regulators for controlled permit and insurance management

Structured user stories and flows giving the client a roadmap for future iterations

Reduced operational load by centralising data and simplifying routine updates

Drivers gained a practical tool that accompanies them through each stage of their trips

Operations and regulatory processes became more intuitive and transparent, with clearer responsibilities

Cargando now has a modern web and mobile platform as a foundation for continued improvement across Colombia's road network