Prior to opening my online vintage shop, I worked as a sales associate at Anthropologie in London, where I learned a great deal about brand identity and target customers; namely, the importance of knowing your target customer(s), and providing enough options for however many target customers you have - each product should be easily and organically connected to one of your target customers. This can be aided by excellent copywriting, which bridges the gap between the product as the company sees it, and the product as the customer sees it. If a company is confident that a customer will like a certain product, but the customer doesn't have a chance to get up close and person with the item because they're shopping online, good product description copy becomes invaluable in securing the customer's attention, interest and confidence in a product, which in turn increases the likelihood of a sale.