Engineered an end-to-end virtual assistant that automates front-desk operations via multi-turn conversational AI. I architected the full-stack system using Node.js and WebSockets to handle high-volume intent detection and real-time scheduling. By integrating secure CRM and Calendar APIs, the solution reduced manual workload by 60% and achieved 80% faster response times, providing businesses with a 24/7 scalable front desk.
Problem
Businesses were losing time and leads because front desks couldn’t handle high volumes of visitor questions, appointment requests, and basic support — especially outside business hours.
Manual handling caused delays, inconsistent responses, and unnecessary staff workload.
Constraints
High conversation volume with mixed visitor intents
Need for human-like, professional dialogue
Real-time performance across web and kiosk environments
Secure integration with calendars, CRMs, and internal systems
Scalable enough for multi-industry use
Solution
I built Receptionist AI, a virtual front desk assistant that handles visitor inquiries, schedules appointments, captures leads, and routes queries — all through natural, multi-turn conversations.
The system works across web, kiosks, and messaging platforms, giving businesses a consistent, always-available front desk without increasing headcount.
My Role
Lead AI & Full-Stack Developer
Designed the conversational AI architecture
Built the frontend experience and backend services
Integrated third-party APIs and business systems
Led deployment, performance optimization, and scalability planning
What I Built
Conversational AI
Multi-turn dialogue with context retention
Intent detection and task-focused responses
Smart fallbacks and human handoff logic
Business-friendly tone tuned for real customer interactions
Frontend & UX
Clean, responsive chat interface
Real-time message streaming and typing indicators
Quick replies and voice-to-text for faster interactions
Backend & Integrations
Node.js + Express backend with WebSocket support
Google Calendar, Outlook, and CRM integrations
Secure authentication, encrypted data handling
Modular architecture for easy customization and white-label use
Results
Up to 60% reduction in manual front desk workload
80% faster response times with instant AI replies
Higher visitor engagement and smoother scheduling flow
Production-ready system suitable for multi-tenant deployment
Why This Matters
Receptionist AI doesn’t just answer questions — it removes operational friction.
Businesses get faster responses, fewer missed opportunities, and a front desk that scales without hiring.
Key Learnings
Trust in AI comes from speed, tone, and consistency, not just accuracy
UX decisions directly affect user adoption
Clean, modular APIs make enterprise integrations painless