Hawkins Soul Food APP

Isaiah Hawkins

UX Designer
Figma
The project involved developing a user-friendly restaurant app that would improve the overall dining experience for customers and increase sales for the restaurant. The goal was to create a platform that was both easy to use and visually appealing, with features that would appeal to a wide range of customers.

OverView

The restaurant app is a platform that allows users to discover and order food from a wide range of restaurants in their area. Users can browse through different cuisine types, search for specific restaurants or dishes, and view menus, prices, and customer reviews.
The app provides a user-friendly interface that makes it easy to navigate and order food. Users can customize their orders, select pickup or delivery options, and make secure payments through the app. The app also allows users to track their order status and receive notifications when their food is ready for pickup or on its way for delivery.

Restaurant Case Study

Task 1: Designer Role

As a designer for this restaurant app project, my role was to conduct user research, create wireframes and prototypes, and design the user interface for a new mobile app that would allow customers to easily browse menus, order food, and make reservations.

Task 2: Project Role

The project involved developing a user-friendly restaurant app that would improve the overall dining experience for customers and increase sales for the restaurant. The goal was to create a platform that was both easy to use and visually appealing, with features that would appeal to a wide range of customers.

Task 3: Key Challenges or Constraints

One of the biggest challenges for this project was to design a platform that would appeal to a wide range of customers with different needs and preferences. In addition, we needed to ensure that the platform was easy to use and navigate, with clear menu descriptions and images. Another constraint was the limited budget for the project, which required us to work efficiently and effectively to deliver a high-quality product within the given timeframe.

Task 4: Target Audience

The target audience for this project was restaurant customers who are tech-savvy and prefer to use mobile apps to make dining reservations and order food. This includes busy professionals, young adults, and families who enjoy dining out.

Task 5: Research Study Detail

To better understand the needs and preferences of our target audience, we conducted a research study that included surveys, interviews, and usability testing. The study revealed that customers were looking for a platform that was easy to use and navigate, with clear menu descriptions and images. Customers also wanted the ability to customize their orders, receive personalized recommendations, and earn rewards for their loyalty.

Task 6: User Testing Results

Based on the user research findings, we developed wireframes and prototypes for the app and conducted several rounds of user testing. The results of the user testing were positive, with customers finding the app easy to use and navigate. Customers also appreciated the ability to customize their orders and receive personalized recommendations. However, we identified some areas for improvement, such as making the reservation process more intuitive and adding more detailed restaurant information. We made these changes and conducted additional user testing to ensure that the app met the needs of our target audience.
In conclusion, this UX case study illustrates how we approached the design of a user-friendly restaurant app, taking into account the needs and preferences of our target audience. Through user research and testing, we were able to create an app that was both visually appealing and easy to use, improving the overall dining experience for customers and increasing sales for the restaurant.

High-Fidelity

HSF Restaurant
HSF Restaurant

Lo-Fi

Low Fidelity
Low Fidelity

WireFrames

Pain Points

Lack of community engagement: Users may feel disconnected from the app's community, which can lead to a lack of motivation to continue using the app.
Incomplete or inaccurate ingredient information: Users may encounter recipes that lack crucial information about the required ingredients, such as the specific brand or type of ingredient required, which can lead to confusion and frustration.
Difficulty in sharing recipes with friends and family: Users may find it challenging to share recipes they've found on the app with their friends and family who are not users of the app, leading to a limited social network and less engagement with the app.
Limited variety: Users may become bored with the limited selection of recipes and meals available in the app, which can lead to a loss of interest and decrease in usage.

Review

Thomas

I love the personalized features of the app, such as the ability to save my favorite restaurants and dishes, create custom orders, and earn rewards for repeat orders. The app also provides user ratings and reviews for each restaurant, which has helped me to discover new places to try.

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