Cultural Change
Luciana TM
IBM's Global Delivery Framework (GDF) was a set of delivery practices built on Lean principles. Lean focuses on eliminating waste and maximizing efficiency. In the context of IT services, this could involve streamlining workflows, reducing errors, and improving communication.
The framework aimed to ensure consistent and excellent service delivery across IBM's global operations. It served as a cornerstone for IBM's Global Technology Services (GTS) strategy.
Launched in 2006: The GDF was a key part of IBM's broader strategy to improve the efficiency and quality of its technology services delivery.
Lean principles: Leaning on Lean principles, the GDF aimed to identify and eliminate waste in the delivery process.
Standardization: The GDF established standardized practices for project management, communication, and other aspects of service delivery.
Global consistency: By following the GDF, IBM ensured a consistent level of service quality for its clients around the world.
Like this project
Posted May 19, 2024
Spearheaded Lean Six Sigma adaptation, leading 150 implementation officers across 197 service lines and impacting 6,500 workers in Argentina and LATAM
Likes
0
Views
1
