An automated email triage and
Ahmed Liaqat
An automated email triage and response system designed to scale customer support. This workflow monitors a Gmail inbox and uses AI text classification to instantly separate support tickets from general noise. For valid support requests, an AI agent queries a Pinecone vector database (containing company FAQs, courses, and policies) to instantly draft highly accurate, friendly, and context-aware replies.
Tech Stack: n8n, LangChain, OpenAI, Pinecone, Gmail.
Impact: Drastically reduces response times, categorizes incoming mail automatically, and ensures customer replies are consistent and accurate.
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Posted May 16, 2026
An automated email triage and response system designed to scale customer support. This workflow monitors a Gmail inbox and uses AI text classification to ins...
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