Wyndham Hotels iOS App Development

Wyndham Hotels & Resorts — Mobile App (iOS) Overview

Wyndham Hotels & Resorts provides an app to book and manage stays across a global portfolio of hotels and brands. The app emphasizes fast booking, in-stay convenience, and Wyndham Rewards member features such as points tracking and exclusive offers.

Core Features:

Global Hotel Inventory: Book stays at 8,900+ hotels across 80+ countries covering 22 trusted brands.

Lightning Book™ & Road Trip Planner: Fast last‑minute booking (Lightning Book™) and multi‑hotel itinerary planning with the Road Trip Planner.

Map & List Views: Compare hotels quickly using both map and list interfaces for location‑aware searching.

In‑Stay Convenience: Mobile check‑in/out at select hotels, text the front desk, local recommendations, and food ordering where available.

Wyndham Rewards Integration: Track points, manage redemptions, and access member offers; earn points per qualified stay.

Account & Support: Sign in to save favorites and preferences; access developer support and privacy policy via app listing.

My Contributions (Example portfolio wording):

Implemented booking UX and Lightning Book™ flow for fast, low‑friction reservations across global inventory.

Built the Road Trip Planner feature to allow multi‑hotel itinerary selection and batch booking.

Designed map and list search UIs with clustering, filters, and distance sorting for better decision making.

Integrated Wyndham Rewards features: points balance, redemption flows, and promo offers within the app experience.

Added in‑stay features: mobile check‑in/out, in‑app messaging to front desk, and local dining/order integrations.

Implemented account management, secure authentication, and privacy/data handling consistent with App Store guidelines.

Challenges & Solutions:

Scaling global inventory and search across thousands of properties → Implemented efficient search indexing, geo‑based queries, CDN for assets, and cache invalidation strategies to keep listings fast.

Low‑latency last‑minute bookings (Lightning Book™) → Used optimistic availability checks, transaction-safe booking locks, and graceful fallback messaging for conflicts.

Cross‑region payments and loyalty accounting → Centralized payment reconciliation with webhooks and normalized points accounting across properties and brands.

Offline and intermittent connectivity during travel → Built local caching of reservations and offline access to itineraries with background sync on reconnect.

Privacy & app permissions (location, notifications) → Transparent consent flows, clear privacy policy links, and minimizing background location usage to reduce battery drain and privacy concerns.

Use Cases:

Travelers searching and booking hotels quickly for single nights or multi‑stop road trips.

Wyndham Rewards members tracking points, redeeming stays, and accessing member offers.

Guests using mobile features to check in/out and communicate with hotel staff during stays.

Travel planners organizing multi‑hotel itineraries and comparing locations via map view.

Success Metrics:

Number of bookings completed via the app and conversion rate for Lightning Book™ flows.

Adoption of Road Trip Planner and average itinerary length per user.

Wyndham Rewards engagement: active members checking balances and redeeming via app.

In‑stay feature usage rates (mobile check‑ins, in‑app messaging) and NPS improvements.

App Store rating and review trends; crash rate and performance KPIs.

Tech Stack (typical):

Front‑end: Native iOS (Swift) with iOS SDK features for maps, notifications, and in‑app messaging.

Back‑end: Scalable APIs (Node.js/Java/.NET) handling booking transactions, search index, loyalty accounting, and payments.

Data & Media: Relational DB for bookings, NoSQL/time‑series for activity logs, and CDN for images and assets.

Integrations: Payment gateways, property management systems (PMS), third‑party food/delivery partners, and analytics platforms.

Security & Compliance: HTTPS, secure token authentication, server‑side receipt validation for in‑app purchases or offers, and GDPR/region compliance.