Jira to Zendesk Data Migration

Project Overview The client needed to migrate a large volume of historical data from Jira into Zendesk to unify their support and engineering workflows. Over 11,000 Jira issues had to be transferred while preserving comments, attachments, custom fields, and user relationships. The migration required careful planning to avoid downtime and ensure data integrity.

Migrate 11,000+ Jira issues into Zendesk with full history and context.

Map and transform fields between Jira and Zendesk, including custom objects.

Preserve attachments, comments, and user associations.

Ensure accurate synchronization of open issues during cutover.

Automate migration workflows using Exalate and custom scripts.

Minimize business disruption and avoid data loss.

Deliver clear documentation and handover for future scalability.

Conducted a detailed discovery phase to analyze Jira structures, workflows, and data dependencies.

Designed a field mapping matrix to align Jira issue types and custom fields with Zendesk ticket fields.

Used Exalate to establish a robust sync framework between Jira and Zendesk.

Developed custom scripts to handle data transformations, edge cases, and bulk migrations.

Performed iterative test migrations to validate accuracy, attachments, and permissions.

Scheduled the final cutover to ensure no ticket loss and continuity of live support operations.

Successfully migrated 11,247 Jira issues into Zendesk with full history, attachments, and metadata intact.

Achieved 100% data integrity verified through reconciliation testing.

Reduced migration downtime to under 2 hours during the cutover window.

Enabled seamless handover from engineering to support teams, improving cross-departmental visibility.

Delivered full documentation and scripts, allowing the client to reuse or adapt the framework for future migrations.