Member Experience Specialist & Jr. Project Manager

Here are my roles and responsibilities as a Member Experience Specialist & Jr. Project Manager

provide timely and effective support to members, content creators, and administrators by resolving technical issues related to the platform, ensuring a smooth user experience

assist users in navigating the platform and using its features effectively, offering guidance on best practices to maximize their learning outcomes

gather feedback from users about their experiences, communicate insights to product and development teams to enhance platform usability

identify opportunities to upsell or cross-sell relevant courses and features, providing personalized recommendations that improve the user experience while contributing to revenue growth

design and implement automated support workflows to streamline common inquiries and improve response times.

As a Junior Project Manager, I oversee the course creation process to ensure it meets quality standards and maintain clear communication with all stakeholders, addressing their feedback and managing expectations throughout the project lifecycle.