Small and mid-sized businesses often fail to scale and grow simply because they don’t optimize their back-office processes. Rather than utilizing cost-effective outsourcing for these tasks, the owners try to do it all themselves or rely on the limited in-house staff that their budgets can afford. But it doesn’t have to be this way.

Large companies and enterprises leverage back-office outsourcing to streamline and optimize their business processes, and there is nothing stopping small and medium-sized businesses from doing the same. In fact, back-office outsourcing can be even more beneficial for these smaller organizations, since it gives them access to technology, tools, expertise, and manpower that would otherwise be out of reach.

If you’re looking to optimize, scale, and grow your business, here’s why back-office outsourcing is key to meeting those goals.

One of the main reasons why businesses turn to back-office outsourcing is to lower their operational costs. Outsourcing tasks is much more affordable than hiring in-house staff, and it just makes more sense for smaller companies that may not even have enough work to justify a full-time, in-house employee for that particular position.

This cost reduction frees up more room in the budget to invest in things like marketing, advertising, and resources that the company needs to grow and expand. Not to mention the peace of mind that comes from a reliable increase in profits.

Word of mouth advertising is absolutely vital for small businesses, so poor customer experiences can be detrimental to business success. Outsourcing can give businesses access to around-the-clock quality customer care and service, which, in this digital age, customers have come to expect.

It’s impossible for you to be there for your customers 24/7 — and you shouldn’t have to be, when there are reputable, dependable outsourcing partners out there who can fulfill that need. With back-office outsourcing, businesses can gain a reputation for prompt, high-quality client support, and their customers can get the assistance they need.

The majority of back-office processes are repetitive, routine, and — let’s face it — boring tasks that eat up a significant amount of time in the workday. But they have to be done. By outsourcing these tasks, business owners and their teams can get a huge boost to efficiency and productivity.

Not only does this allow businesses and staff members to streamline their daily schedules, it also frees up time for more growth-centered projects. Instead of spending half the day putting out fires and completing administrative tasks, teams can dedicate their time to bringing in more clients and more revenue.

Most smaller businesses operate on limited budgets, so there’s not a lot of room for big investments in modern, robust tools and technology. In addition, they tend to rely on entry-level workers, since the salary and benefit demands of expert-level professionals are just not feasible. And while entry-level professionals can be highly skilled and perfectly capable of great performance, there’s a level of knowledge and expertise that only comes with experience.

But established, reputable outsourcing companies do have access to niche tools and tech, as well as staff members with a range of experience levels, and can give these businesses access to industry expertise and powerful, modern tools and tech solutions that would otherwise be unaffordable.

One of the biggest hindrances to growth is businesses’ inability to efficiently scale. When a business reaches a certain point, any further growth is limited by staff size, resources, and budget. And small businesses often get caught in a loop where they don’t have the funds to hire new staff members or invest in the additional resources needed to continue to grow — but they need to grow and increase their profits in order to bring in more staff members and resources.

With back-office outsourcing, businesses easily can scale their outsourced processes and tasks up and down to accommodate their current needs, allowing for continued growth without a massive up-front investment.

If you want to optimize and grow your small business — without breaking the bank — back-office outsourcing is the way to do it. For more information on how P2 Outsourcing can help you streamline your business processes, free up your time and resources, and help you efficiently scale your company, contact us at (888)-609-7955 or [email protected].

If you own a small or mid-sized business, back-office outsourcing can take a huge chunk of work off of your plate — without taking an equal-sized bite out of your budget. In fact, back-office outsourcing can actually save you a substantial amount of both time and money, as a reputable, reliable outsourcing provider will offer flexible options that allow you to only pay for the services you need.

But the process outsourcing of business tasks can seem overwhelming, and many business owners just don’t know where to start. While in today’s digital, remote-work environment there are very few jobs that can’t be outsourced, these are the key tasks that you should be outsourcing to maximize your efficiency and set your business up for success.

Data entry is time-consuming, monotonous, and unfortunately, absolutely necessary — making it ideal for outsourcing. By outsourcing data entry tasks, businesses can free up time for their in-house employees to focus on big-picture projects and business growth. And as an added bonus, dedicated data entry specialists will be able to work more efficiently and minimize the risk of errors.

From posting job openings to sifting through resumes to interviewing, hiring, and onboarding, bringing in new in-house employees can be a lengthy process. But a substantial portion of this process can be outsourced. A back-office outsourcing partner can post ads for open jobs, filter resumes and pre-vet candidates, schedule interviews, and get new hires onboarded and ready to work.

In addition to recruiting and onboarding, outsourcing companies can also provide employee training services for both new and current employees. They can assign training materials, track and report progress, send training reminders, and ensure that employees are up-to-date on their continuing education requirements.

Most small and medium-sized businesses don’t have enough employees to justify an internal HR department, but forgoing HR altogether means losing out on a lot of potential benefits. However, many back-office outsourcing companies offer comprehensive HR services and can take care of payroll, employee benefits, time-off management, regulatory-compliance, and more.

Bookkeeping and accounting are best done by specialists, but most of the time, smaller businesses can’t justify paying for a full-time CPA or bookkeeper. So by outsourcing these positions, they can get the expertise of professionals, significantly reduce the risk of costly mistakes, and gain access to tools and technology that offer better insights into their finances.

Virtual administrative assistance is a rapidly growing field, and for good reason. There are very few administrative tasks that can’t be done remotely, and virtual assistance helps businesses run more smoothly and efficiently without the additional overhead that comes with hiring a full-time, in-house administrative assistant.

The more success a business achieves, the harder scheduling becomes. Once a business reaches a certain number of employees and clients, scheduling turns into a grueling task of cross-checking availability, time-off, hours worked, and anticipated workloads. But a reliable outsourcing company can take care of scheduling for both employees and clients, ensuring smooth operations with minimal headaches.

Clients and customers have come to expect on-demand service and support, and outsourcing can help businesses meet those requirements. They can serve as the first point of contact for questions, complaints, information, and requests, ensuring that potential or current clients are put in contact with the appropriate party. Not only does this boost a business’s reputation for excellent customer service, it also decreases the workload on its in-house employees.

Back-office outsourcing can revolutionize the way small and mid-sized businesses run, optimizing efficiency, operations, management, and employee satisfaction. If you’re ready to change the way you work and set your business up for growth and success, P2 Outsourcing is here to help. For more information on our back-office outsourcing services, contact us at (888)-609-7955 or [email protected].