Med Spa AI Receptionist Books Consultations 24/7
William Campbell
The Problem
Lumière Aesthetics (Austin, TX) had a front desk spending 3+ hours per day answering the same intake questions via Instagram DMs and SMS. Evening inquiries got no response until 9am — leads were booking with competitors who had faster systems.
What Was Built
Aria — AI Concierge Agent via GHL Conversation AI:
Mode: Auto-Pilot (responds to all inbound SMS automatically, 24/7)
Persona: warm, concise, texts like a real receptionist
Full objection handling: price concerns, fear of looking overdone, medical questions
Human escalation path — no lead falls through
Knowledge Base — 10 FAQs loaded via API:
Botox pricing, downtime, fillers vs. Botox, preparation, suitability — all handled without staff.
Post-Booking Workflow:
Appointment booked → Immediate SMS confirmation → 24hr reminder → 2hr post-visit review request
How Aria Handles Conversations
Price inquiry at 11pm:
"Botox starts at $12/unit and most areas range $200–$600. Best way to get an exact quote is a complimentary consultation — want to schedule one?"
Objection — "will it look overdone?"
"Our provider specializes in natural-looking results. The goal is 'refreshed,' not 'overdone.' Want to schedule a free consult?"
Medical question:
"Great question — our provider will address that personally during your consultation. When works for you?"
Results
Metric | Before | After |
|---|---|---|
After-hours response | None until 9am | Under 60 seconds, 24/7 |
Daily intake time | 3+ hours | ~30 min (escalations only) |
Evening lead capture | ~0% | 100% |
Build Stack
Everything via GHL API — no manual UI setup:
official_conversation_ai_create_agent → Aria with full persona and instructionsofficial_knowledge_base_createknowledgebase → FAQ knowledge base10 FAQ entries loaded in one session
GHL Workflow AI → Post-booking automation sequence
Replicable to any med spa, dental practice, or aesthetics clinic in under 2 hours.
Delivery: 4 days | Investment: $1,400 | Retainer option: $350/mo
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Posted May 31, 2026
Built AI agent Aria for a med spa using GHL Conversation AI — handles all inbound inquiries, books consultations autonomously, saved front desk 3 hours of daily intake work.
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Timeline
May 5, 2026 - May 8, 2026
