Increasing payments profitability
Lloyd Carroll
Designed and implemented features to reduce cost of operating payments by 40%.
Implemented changes to patient payment flows to increase online payment rate.
Established clearer, more accurate reporting measures for payments products.
Investigated customer drop-off points and underlying causes to identify payment growth opportunities.
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Posted Jan 16, 2024
HotDoc connects patients with healthcare providers. I partnered with leadership, finance and product teams to improve payment profitability.
