Optimizing Operations for Small Businesses
Ami Shah
Optimized operations for an ecommerce business to better track their SOP's, orders, returns, and customer service. Rewrote and consolidated all customer-facing email templates. Implemented Monday.com to manage internal workflows. Eliminated the need for manual spreadsheets and most internal email communication.
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Posted Dec 24, 2023
Evaluated existing operations, identified areas for improvement, implemented project management software and provided training resources to streamline processes
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