User-centered university IT support
Nicole Mak
What is it?
A reimagined IT Help Center experience for students and faculty who need technology help. This website includes information about university services, support and avenues to get more efficient self-help.
What was our goal?
The purpose of our engagement was to provide the university with their requirements and provide a strategic direction that would improve the community’s experience with getting IT help online. We determined through research and data that a self-serve solution would reduce the need for submitting tickets, calling and emailing for help.
This project is under NDA. Please reach out for more information!
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Posted Apr 4, 2023
Employing user-centered methods to design and enhance the university community member’s experience of getting IT support.
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Clients
NYU college
Cognizant
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