Enrollment Enhancement
Mike Albert
Communications Specialist
Project Manager
Product Strategist
Jira
Microsoft Office 365
Salesforce
MBO Partners
Under COO guidance, led company wide initiative to enhance contractor onboarding across MBO's client base. Goals: Increase onboarding times/client delivery times, optimize in-house enrollment coordinator experience, and increase contractor satisfaction.
Overhauled internal CRM usage, refined communications, and streamlined processes.