Streamlining Client Relationship Management
La'Nasa Clarkson
Key Accomplishments:
Revamped Client Onboarding Process (March 2022):
Client-Team Communication Optimization (July 2021):
Responsibilities:
Led diverse projects aligned with organizational strategy, emphasizing client relationship management.
Organized and documented project meetings, ensuring clarity on goals, timelines, and expectations.
Facilitated scheduling of support programs, overseeing planning, execution, and control phases.
Served as the primary relationship manager for strategic discussions with key existing clients.
Revamped and optimized the client onboarding process, ensuring a more efficient and client-friendly experience.
Reported on Key Performance Indicators (KPIs) and analyzed current organizational practices to define areas for improvement.
Tools and Skills:
Proficient in client relationship management tools and methodologies.
Highly organized, adept at managing multiple projects without compromising quality work.
Conclusion:Acknowledged for the strategic revamping of client onboarding processes and optimizing client-team communication. Demonstrated expertise in streamlining client relationship management for improved collaboration and project success.
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Posted Dec 7, 2023
Implemented a centralized system that optimized client communication and streamlined the process, resulting in increased client satisfaction.
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