A Customer Support Bot with Make.com
Alona Shapoval
What it can do
Did you know that a chatbot based on Justin Bieber was able to “talk” with millions of his fans in just a single week? Imagine what it can do for your business!
I've created an intelligent and fast WhatsApp chatbot to serve as the first point of contact for customer support. The chatbot can handle common customer inquiries, provide instant responses, and streamline support operations. It also understands when to make a handoff to a real person
General logic
Key features
Automated Query Handling: Responded to FAQs and guided customers to relevant resources.
Seamless Handoff to Human Agents: Transferred complex queries to live support when needed.
Customizable Scripts: Enabled dynamic updates to responses for promotions, product changes, or policy updates.
Analytics Integration: Tracked user interactions to gain insights into customer behavior and support trends.
Why it's good
⏰ Saving tons of time for you and your team
🌱 It can learn! (If you feed it with the information, such as your FAQ, etc.)
🚀 It is fast, tireless and can operate 24/7
Like this project
Posted Jan 17, 2025
Fast and intelligent chatbot as a frontline support. Made with Whatsapp and Make.com. Operates 24/7!
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