Korail operates an extensive network of railways that spans across South Korea, connecting major cities and regions, both for Koreans and foreigners. The Korail application has been downloaded more than 10 Million times across Android and IOS devices. Although most of the Koreans are familiar with the application, for some foreign people, the experience on the application has not been the best. Therefore is important to make a redesign that offers a multicultural user experience, based on the fact the application is used by nationals and foreigners.