Post discharge follow up ran on Excel files, SharePoint folders, and a corporate email list. This created missed calls, unclear ownership, and onboarding pain. I designed a centralized caseload platform that replaced the patchwork and gave teams reliable follow up visibility across shifts.

The Find a Doctor tool is one of Northwell Health’s most important entry points. To keep the interface clean and approachable, the design relied on a single input field for insurance. However, this minimalist approach forced users to navigate a single dropdown containing hundreds of plans. Patients frequently picked the wrong coverage or gave up entirely. I redesigned the experience into a guided, multi-step flow that solved these errors while preserving the sleek, single-field aesthetic.

Patient safety reporting at Northwell Health relied on Jira tickets, email attachments, and a fragile Access database. Reports were slow to create, hard to track, and difficult to analyze across hospitals. I led the design of a centralized incident reporting system that made reporting faster for frontline staff and gave safety and quality leaders a reliable view of events, follow-up, and outcomes.

Financial analysts and risk teams needed a reliable way to trace individual equity transactions from execution through settlement. Existing tools exposed partial data, forced users to switch systems, or buried critical details behind dense reports. I designed a transaction analysis dashboard that lets users locate a specific trade and inspect every attribute associated with it, from buy or sell direction to trading desk, risk exposure, and timing.

At Northwell Health, care managers couldn't find what they needed. Patient documents lived across different systems, so pulling up a history meant opening multiple tools, searching in different places, and hoping you found the right file. This slowed everything down. Calls took longer. Handoffs got messy. And when you're coordinating care for someone who needs urgent follow-up, that delay introduces real risk.

Northwell Health performs more than 250,000 surgeries each year. After discharge, recovery monitoring relied on scheduled phone calls that often arrived days after symptoms appeared. I led design for a Conversa-powered patient chatbot and clinician dashboard that captured recovery signals daily and routed outreach to the most high-risk patients.

Care plans at Northwell Health were created and maintained across spreadsheets, Notepad files, and email threads. Documentation varied by provider, progress tracking was inconsistent, and collaboration relied on manual coordination. I led UX design for a care plan management platform that unified clinical planning, structured coding, collaboration, and patient attestation into a single guided workflow.