Development of Workma's Real-Time Client Engagement Platform

Overview Workma is an in-house platform designed to connect potential clients directly with Workma’s team of agents. The goal was to create a seamless experience where leads can start a conversation instantly, receive tailored assistance, make payments, and manage their projects, all within one cohesive system.

My Role I worked as a Fullstack Developer, leading the development of both the frontend and backend systems. My responsibility was to build an engaging, real-time experience that supports communication, project flow, and secure transactions.

Challenge Workma needed a way to streamline how leads interact with its agents — from initial inquiry to payment and project delivery — without relying on external tools or fragmented systems. The challenge was to make these interactions fast, transparent, and fully integrated.

Solution I developed a progressive web app (PWA) using Vite + ReactJS for a responsive, mobile-friendly interface. The backend was an event driven system built with NestJS, providing the APIs and business logic for chat, payments, and project handling. Real-time communication was powered by InstantDB and Pusher, while Novu handled notification delivery for status updates and agent responses. Stripe was integrated to enable secure, smooth client payments.

Real-time chat bridged clients and Workma agents instantly.

Integrated payments simplified project initiation and tracking.

Notifications ensured clients and agents stayed aligned at every stage.

The PWA delivered an app-like experience without installation friction.

Impact Workma now provides a streamlined, real-time channel for lead conversion and project management — enabling faster responses, stronger engagement, and smoother client onboarding.