UX Design | AI Powered CS Platform

Over the months with DataOrb, I have worked closely with founders, product and tech teams to bring the designs to life and solve the CX issues faced by organizations. A few notable problem statements were as follows:

Define the UX for presenting the customer-agent interaction data to the users in one place while also providing them the AI-driven action items to empower teams.

Build a design system to deliver the consistent experience for the CX (Customer Experience) and CS (Customer Success) users under one platform

The platform Should be scalable to evolve as a self-serve platform with white labelling capabilities