Customer Support Executive
Saad Pervaiz
● Handled 56 tickets on a daily basis.
● Supported customer questions and issues by gathering data, analyzing needs,
evaluating possible resolutions and implementing best solutions.
● Resolved customer complaints by distinguishing, prioritizing and reporting technical
issues.
● Collaborated with cross-functional teams to ensure customer inquiries were
answered in a timely and accurate manner.
● Maintained 95% quality rate.
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Posted May 9, 2024
Worked as L-2 Customer care representative.
