A caller interrupted mid-sentence, correcting a detail before the agent finished its question.
Instead of restarting its script, it adjusted and kept the conversation moving. That's the difference between sounding like a menu and sounding like a person.
→ This is what changed in the last year of voice AI.
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Posted Sep 17, 2026
The agent got talked over — and recovered.
A caller interrupted mid-sentence, correcting a detail before the agent finished its question.
Instead of restarti...