Managed technical operations across 10+

Managed technical operations across 10+ Shopify apps, diagnosing complex merchant issues, troubleshooting integrations and app behavior, identifying root causes, and delivering practical solutions. For issues requiring engineering intervention, I reproduced and documented bugs, created detailed Jira tickets with relevant technical context, evidence, and impact, and coordinated escalation with engineering teams through resolution.

I also created Loom walkthroughs to demonstrate fixes, configuration steps, and preventive measures, helping merchants and internal teams understand the solution and reduce recurring issues. This work combined technical troubleshooting, incident ownership, cross-functional collaboration, knowledge sharing, and continuous improvement across the Shopify ecosystem.