UX Design for Compliance Campaign Management

Role: UX Designer Period: 2025

Project Overview: Designed a scalable compliance campaigns module that enables managers to effectively create, distribute, and monitor compliance-related tasks across large employee bases. The project addressed the challenges of managing complex multi-step workflows while ensuring clarity, trust, and ease of use.

Managing campaigns involving thousands of employees with diverse, recurring content requirements.

Minimizing cognitive load for compliance managers during campaign creation and configuration.

Building trust in distributed content accuracy and delivery through previews and testing.

Encouraging high task completion rates among employees through focused, simple interfaces and relevant notifications.

Led cross-functional design sprints and expert interviews to establish workflow foundations and user needs.

Developed a step-by-step campaign creation wizard informed by usability testing, reducing overwhelm and improving task completion confidence.

Designed a dual-sided experience: a comprehensive dashboard for managers to control campaigns and a simple, card-based task list for employees.

Separated notification configuration into its own dedicated step providing detailed customization options while reducing overall setup complexity.

Incorporated mandatory initial emails and flexible reminders based on user testing feedback to maximize engagement.

Miro for design sprint collaboration.

Usertesting.com for empirical usability validation.

FigJam for expert interview documentation.

Iterative prototyping and stakeholder reviews for continuous refinement.

Delivered a robust platform supporting high-volume, recurring compliance campaigns with diverse content types.

Improved compliance task completion and employee engagement through simplified task presentation and targeted notifications.

Ensured transparency and confidence for managers via actionable previews and staged publishing controls.