QA Manager — Thomson Reuters Tax & Accounting

Served as QA Manager on Thomson Reuters' tax and accounting platform, combining hands-on testing on my own project area with cross-team leadership across 11 Scrum teams.

Hired and interviewed QA engineers, managed retention and team health

Resolved conflicts within and between teams

Coordinated with the Automation Lead on test coverage and tooling decisions

Worked directly with the Delivery Manager to flag risks, discuss blockers, and align priorities

Supported and maintained the overall test strategy across the program

Continued hands-on testing on my own area of the product alongside management responsibilities

Large-scale tax preparation platform, 11 Scrum teams, Azure DevOps for work tracking, Kibana for log analysis, Postman for API validation.