Vapi Voice Agent to GoHighLevel | Call Routing Automation
Louis Dodou
Project overview
A Vapi voice agent feeds call events into a Make.com workflow. The scenario processes the event and routes the outcome to GoHighLevel or a callback path, connecting conversation handling to CRM follow-up.
The challenge
A call can capture useful lead context, but that information needs a reliable path into the right follow-up. This build focuses on event handling and outcome-based routing rather than manual transfer between call records and CRM.
How the workflow is connected
Receive inbound Vapi webhook events with call data.
Process the event through an OpenAI completion layer and a dynamic HTTP endpoint.
Use a custom decision tree to trigger a callback webhook or set variables and update GoHighLevel.
Outcome
The workflow connects Vapi call events to GoHighLevel CRM updates or callback logic. The original build walkthrough is linked above; no call-volume, booking-uplift, or time-saved metrics were supplied.
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Posted Oct 13, 2026
Built a Vapi voice agent with Make to process call events and route outcomes to GoHighLevel CRM or a callback flow. Includes the original 3:28 build demo.
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