Problem
German phone repair stores were facing operational challenges. Tracking and managing customer requests, handling repair orders, monitoring sales, and overseeing transactions were cumbersome tasks.
Without a centralised platform, stores struggled with workflow efficiency and providing real-time data insights to their teams.
Solution
We developed "Matrix", a comprehensive SAAS platform tailored to German phone repair stores.
The intuitive dashboard, designed using Next.js, offered a holistic view of the store's daily operations, from incoming repair requests to sales tracking. Integrated widgets showcased real-time data, such as daily income, repair orders, and new customers.
The backend, powered by NestJS, ensured robust application development. Deployment on AWS + Vercel guaranteed consistent uptime, making sure stores could access Matrix anytime, anywhere.
Value Delivered
Matrix is challenging the way phone repair stores in Germany operate. It centralised various business components into a singular platform, increasing efficiency and reducing errors.
Store owners could now make data-driven decisions, optimise sales strategies, and enhance customer experience.
The real-time monitoring feature led to quicker response times, ensuring higher customer satisfaction. Overall, Matrix became an indispensable tool for phone repair shops, driving their growth and profitability.
Tech Stack
Backend
Frontend
Shared
Infra
Testing
Observability
