GigNetApp - Cross-Platform ISP Self-Service Mobile App

Overview

GigNetApp is a cross-platform ISP self-service app for iOS and Android. It gives customers one place to manage linked internet services, billing, network status, outages, support tickets, and realtime chat.

The challenge

Internet customers need clear access to service and billing information without relying on separate support channels. The product also had to support native mobile capabilities, secure account access, bilingual interfaces, and backend data synchronized with existing ISP systems.

My role

I worked as the full-stack mobile developer across the Ionic React application, Capacitor integrations, NestJS backend, database layer, realtime communication, native notifications, and release support.

The solution

I built onboarding and linked-service flows, billing and invoice views, plan and network-status screens, outage information, support tickets, and realtime chat. Native features include secure storage, biometric login, push notifications, and deep links. The application supports English and Spanish and integrates with Odoo for ISP and customer-service workflows.

Technology

Ionic React, React, TypeScript, Capacitor, NestJS, Prisma, PostgreSQL, Redis, Socket.IO, Odoo, Firebase/APNs, and Docker.

Outcome

GigNetApp provides a unified self-service experience across iOS and Android while connecting customer-facing mobile workflows with ISP operations and support systems.