Upwork: Systems/Business Analyst
CJ Andrews
Business Analyst
Software Architect
Technical Writer
Microsoft Visio
MySQL
Zoho CRM
September 2020 - February 2023:
Requirements gathering, business analysis, project management, and solution architecture for multiple large-scale CRM / ERP and reporting projects over multiple years for a high-volume, national furniture and mattress warranty-fulfillment company. Simultaneous support of an existing, legacy, mission critical, custom-built CRM / ERP along with assisting and leading efforts for modernization efforts.
Technologies used:
MySQL, Visio, Python, Excel, Jira, Confluence, Monday.com, Slack, Zoho CRM, JAMAConnect, Sisense
Client: ProtectAll / GBS
