Upwork: Systems/Business Analyst

September 2020 - February 2023:

Requirements gathering, business analysis, project management, and solution architecture for multiple large-scale CRM / ERP and reporting projects over multiple years for a high-volume, national furniture and mattress warranty-fulfillment company. Simultaneous support of an existing, legacy, mission critical, custom-built CRM / ERP along with assisting and leading efforts for modernization efforts.

Technologies used:

MySQL, Visio, Python, Excel, Jira, Confluence, Monday.com, Slack, Zoho CRM, JAMAConnect, Sisense

Client: ProtectAll / GBS

https://www.upwork.com/freelancers/~01794a877524d90a7f

https://portal.myprotectall.com/