Upwork: Systems/Business Analyst

Requirements gathering, business analysis, project management, and solution architecture for multiple large-scale CRM / ERP and reporting projects over multiple years for a high-volume, national furniture and mattress warranty-fulfillment company. Simultaneous support of an existing, legacy, mission critical, custom-built CRM / ERP along with assisting and leading efforts for modernization efforts.

MySQL, Visio, Python, Excel, Jira, Confluence, Monday.com, Slack, Zoho CRM, JAMAConnect, Sisense