This project involved designing a

This project involved designing a fully functional customer support tracking system in Asana for a service-based founder who was struggling to manage tickets spread across emails and DMs. I built the support tracker using Asana’s list view and structured it with clear workflow stages (New, In Progress, Waiting, Resolved), custom fields to track priority and ticket type, and a visual dashboard to monitor support performance in real time. I also implemented automation using Asana rules to create a recurring weekly summary task - ensuring that support reporting became consistent, fast, and effortless. The final system gave the client total visibility and control over their customer support process, with no extra tools needed.