A cluttered SaaS CRM dashboard

A cluttered SaaS CRM dashboard was slowing everyone down. Employees struggled to sign up, review data or find what they needed, and changing one user's permissions took 7+ clicks through nested menus.

I audited the original system, rebuilt the information architecture around a sidebar-first navigation, and designed 9 user flows end to end, including an empty and error state for every list.

What I delivered

Navigation audit and a new sidebar-first IA

9 user flows, end to end

Simplified sign-up and onboarding

Data tables, reports and analytics

Empty and error states for every flow

A full component library and developer handoff

Results

~60% less navigation depth

7 → 2 clicks per core task

100% empty and error state coverage

Fewer errors and fewer points of interaction for users

Role: UI/UX Designer, freelance · Studio Mos · Sep–Dec 2025 Team: Product designers, PM, developers Tools: Figma, FigJam Skills / tags: UX Design, UI Design, SaaS, Dashboard Design, Information Architecture, Design Systems, Web App