UX Design for Ustad App Tutoring Platform

Overview: Ustad App is a trusted tutoring platform designed for parents seeking verified, high-quality tutors for their children. As a UX designer, I led the end-to-end design process—from research to wireframes to high-fidelity prototypes—ensuring the app was not only intuitive and secure, but emotionally reassuring for parents entrusting someone with their child’s education.

In many regions, parents rely on word-of-mouth, social media groups, or unregulated marketplaces to find tutors—often without knowing if the person is qualified, trustworthy, or even safe. There’s no streamlined, reliable way to connect with verified tutors who meet a family’s specific needs. This creates friction, anxiety, and wasted time.

Ustad App bridges this gap by providing a secure, transparent, and easy-to-use platform that allows parents to:

Browse tutor profiles verified through background checks and credentials

Filter by subject, experience, location, budget, and teaching style

Chat securely with tutors before hiring

Book trial sessions and manage payments in-app

Tutors, on the other hand, can build trust through well-structured profiles, certifications, reviews, and consistent communication tools—all designed to foster credibility and showcase expertise.

As the UX Designer, I was responsible for:

Conducting user interviews with both parents and tutors

Mapping the user journey and identifying pain points

Designing wireframes and interactive prototypes

Collaborating closely with developers and stakeholders

Creating a clean, trustworthy interface with a family-first design aesthetic

Through in-depth interviews and surveys, I uncovered key findings:

Parents were more likely to book a tutor who had reviews from other parents and a visible verification badge

Tutors needed a professional yet warm interface to make them feel credible and approachable

Trust and ease of use were far more important than flashy features

These insights directly shaped the features and tone of the app.

Tone: Friendly, safe, and competent—like a conversation with a caring advisor

Visuals: Soft blues and greens to invoke trust and calmness, paired with clean sans-serif typography

Navigation: Minimal steps to complete core tasks (e.g., finding and booking a tutor)

Accessibility: Designed for tech-savvy parents and those less familiar with mobile apps

Verified Profiles with badges, credentials, and user ratings

Smart Filtering to match parents with tutors based on precise needs

Secure Chat & Video Call Integration for safe trial sessions

In-App Booking and Payment for frictionless transactions

Parent Dashboard to manage sessions, feedback, and schedules

inal Thoughts

The Ustad App is more than just a tutoring platform—it's a bridge of trust between families and educators. Designing this experience helped me deepen my understanding of emotional design, platform safety, and the critical role of clear, user-centered architecture in building confidence.