We designed and developed a fully customised healthcare management ecosystem from scratch, combining AI automation on WhatsApp with a GDPR & HIPAA-compliant ERP system. The project aimed to streamline patient interactions, automate appointment scheduling, and improve hospital administration efficiency while meeting strict compliance and data security requirements.

We built the entire platform ecosystem, handling both the AI automation bot and the ERP system. The infrastructure was designed with GDPR and HIPAA compliance in mind, ensuring encrypted communications, secure data storage, and role-based access control (RBAC).

The ERP system was deployed on a self-managed VPS architecture with Docker containers, automated backups, and monitoring systems to ensure reliability, scalability, and fault tolerance.

We developed an AI-powered conversational bot integrated with WhatsApp to handle real-time patient engagement.

Smart Conversations: The bot uses AI to understand patient queries, answer common health-related questions, and provide hospital information.

Appointment Scheduling: Patients can schedule, reschedule, or cancel appointments directly via WhatsApp.

Integration with ERP: The bot automatically updates the ERP system with appointment details, eliminating manual data entry and reducing errors.

This automation reduced response times by 70%, improved patient satisfaction, and freed up staff resources for higher-value tasks.

We built a comprehensive ERP platform tailored for healthcare providers, fully integrated with the AI bot.

Patient Management: Store and manage patient details securely.

Scheduling System: Syncs appointments with doctors’ calendars and manages availability.

RBAC (Role-Based Access Control): Separate access permissions for doctors, nurses, staff, and administrators.

Compliance First: Data encryption, secure backups, and audit trails ensured GDPR and HIPAA compliance.

Analytics & Reporting: Advanced dashboards track appointments, patient flow, and operational performance.

The AI bot and ERP system work seamlessly together:

A patient books an appointment via WhatsApp.

The AI bot confirms availability, checks doctor schedules in the ERP, and finalises the booking.

The ERP updates patient records, notifies the doctor, and adjusts availability in real-time.

Staff and administrators access the ERP to view schedules, manage workloads, and generate compliance reports.

We adopted Agile delivery and DevOps practices:

CI/CD Pipelines for faster deployments.

Containerisation with Docker for scalability and resilience.

System Monitoring to ensure uptime and compliance with data protection laws.

The project was successfully delivered in 8 weeks, balancing speed, security, and compliance.

70% faster patient query resolution via AI automation.

Improved hospital efficiency with reduced manual scheduling workload.

Stronger compliance posture with GDPR & HIPAA adherence.

Integrated ecosystem that connects patient engagement with operational management.

From AI-powered patient engagement to HIPAA-compliant healthcare ERP systems, we deliver solutions that make a real difference. Whether you’re a hospital, clinic, or healthcare provider, we can build platforms that streamline operations and improve patient experience.

Contact us today for a free consultation or demo.