Knowledge base makeover

Objective

The goal was to offer an easy-to-use and intuitive structure to the old knowledge base.

Challenge

How to achieve the goal despite of tool and budget limitations.

Solution

Thanks to research, I discovered the main users' pain points that allowed me to create the new knowledge base.

The users

The IT team was consolidated by 6 members who were using the knowledge base at least once a day.

My role

I was the UX designer, responsible for end-to-end design process. I worked side by side with the IT chapter lead, to whom I escalated issues.