Reviewed a service-based business website
Leah Mirra
Reviewed a service-based business website and customer journey to identify gaps in clarity, usability, and conversion.
Focused on how a potential customer experiences the business — from first impression through inquiry — and where friction or confusion may impact decision-making.
Identified issues around messaging, navigation, and overall structure that made it harder for customers to clearly understand the value or take the next step.
Provided practical recommendations to simplify the experience, improve communication, and create a more intuitive path from interest to action.
The goal was to strengthen the customer experience while supporting better conversion and more consistent engagement.
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Posted May 7, 2026
Reviewed a service-based business website and customer journey to identify gaps in clarity, usability, and conversion. Focused on how a potential customer ex...
