Leah Mirra
Operations strategist fixing growth bottlenecks
New to Contra
Leah is ready for their next project!
This is an example of a client onboarding and job execution workflow I built to bring more structure and clarity into day-to-day operations.
The goal was to reduce bottlenecks, improve communication, and create a more consistent process from intake through completion. This is the type of system that helps businesses run more efficiently as they grow.
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Operational Metrics & Workflow Outcomes Framework
Example of how I define and track operational performance within a structured workflow.
This includes key metrics, expected outcomes, and visibility points that help ensure work is completed consistently and issues are identified early.
The focus is not just on creating processes, but on making sure those processes are measurable, accountable, and actually support execution as a business scales.
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Reviewed a service-based business website and customer journey to identify gaps in clarity, usability, and conversion.
Focused on how a potential customer experiences the business — from first impression through inquiry — and where friction or confusion may impact decision-making.
Identified issues around messaging, navigation, and overall structure that made it harder for customers to clearly understand the value or take the next step.
Provided practical recommendations to simplify the experience, improve communication, and create a more intuitive path from interest to action.
The goal was to strengthen the customer experience while supporting better conversion and more consistent engagement.
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Reviewed a service-based business to identify gaps across operations and customer experience.
This audit focused on how work was actually functioning day-to-day — including communication, workflow consistency, and service delivery.
Identified key friction points such as inconsistent processes, over-reliance on manual coordination, and lack of clear structure across tasks and teams.
Provided practical recommendations to simplify workflows, improve consistency, and create a more scalable operating model.
The goal was to reduce inefficiencies, strengthen execution, and improve the overall customer experience through clearer systems and better alignment.
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