Client and Admin Support Worker at Hamilton Urban Core (HUCCHC)

Efficiently manage and organize a high-volume email inbox, responding to dozens of inquiries daily and achieving a 99% client satisfaction rate.

Lead the Identification (ID) Clinic, where I assist individuals with obtaining essential documents, including birth certificates, health cards, birth registrations, and passport applications. My role involves implementing advanced verification methods and enhancing operational efficiency to ensure accurate and timely patient services.

In addition to ID Clinic duties, I also run the Tax Clinic and take on various administrative tasks. These include designing flyers, organizing monthly calendars, taking and proofreading meeting notes to align with company standards, and preparing and planning community events.

Each responsibility is managed with a focus on providing clear communication and high-quality service to support team and client needs.