Voice AI Triage and Dispatch System for After-Hours Plumbing by Ahmir WilliamsVoice AI Triage and Dispatch System for After-Hours Plumbing by Ahmir Williams

Voice AI Triage and Dispatch System for After-Hours Plumbing

Ahmir Williams

Ahmir Williams

Voice AI — Portfolio Project

AFTER-HOURS EMERGENCY PLUMBING AGENT (Demo)

An AI voice agent that answers every emergency call after hours, triages severity, talks the homeowner through damage control, dispatches the nearest on-call plumber, and logs the full job brief — all before a human picks up the phone.

Emergency Triage — how the agent classifies every call
💥Burst pipe / flooding - Critical: Immediate dispatch + guided shut-off valve instructions while plumber en route.
⚠️Sewage backup / gas smell - High: Safety protocol first — instructs caller to evacuate if needed, then dispatches.
🚿No hot water / leaking heater Medium: Schedules earliest morning slot, sends homeowner tips to minimize inconvenience.
🔩Slow drain / running toilet - Low: Books a next-day appointment, sends a self-help tip via SMS to tide them over.
What Plumbing Companies Get
😴 Owner sleeps through the night: 91% of emergency jobs dispatched without a single call to the business owner.
🏃Faster response = less damage: Guided shut-off instructions reduce property damage before the plumber arrives.
📱Plumber arrives fully briefed: Job card with issue type, severity, address, and homeowner notes — waiting in their phone before they leave the driveway.
5-star reviews on autopilot: Homeowners who feel helped at 2am leave glowing reviews. The agent follows up with a review request post-job.
Built for trade businesses that never close.
Works for plumbing, HVAC, electrical, locksmith — any emergency service.
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Posted Apr 15, 2026

AI voice agent handles after-hours emergency calls, triages severity, guides homeowners, dispatches plumbers, and logs full job details.