Customer Service Specialist (Dental Virtual Assistant)

Handled incoming calls, takes messages and responds to client inquiries making sure that all

patients are responded in a timely manner.

Ensures availability of treatment information by filing and retrieving patient records.

Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing

service delivery compared to schedule, and reminding providers of service delays.

Verify insurance eligibility for both medical and vision insurances for upcoming appointments

by utilizing online websites or by contacting the carriers directly.

Performs miscellaneous job-related duties as assigned