Customer Service Specialist (Dental Virtual Assistant)

- Handled incoming calls, takes messages and responds to client inquiries making sure that all patients are responded in a timely manner.

- Ensures availability of treatment information by filing and retrieving patient records.

- Proactively managed daily appointment schedule by tracking patient confirmations and implementing timely outreach to minimize no-shows and late arrivals.

- Verify insurance eligibility for both medical and vision insurances for upcoming appointments by utilizing online websites or by contacting the carriers directly.