Healthcare in-home care

Mycare is a social impact platform company dedicated to bettering the lives of New Zealanders. Mycare makes it easy to find work or find support in their community. At Mycare, you'll also find tools to help you manage, schedule, message, make payments, create reports, tax, and more.

To build and design a marketplace platform that connects job seekers with people in their community to help each other.

To create a friendly and smooth customer experience that delights workers and people with disabilities, vision, and hearing impairments.

The process:

As the lead experience design, the tasks were distributed in ideas validation, research, wireframing, storyboard, and brand design. We divided the interviews into groups by profiles, such as the elderly, those with disabilities, injury support, or child and youth support. The meetings provided the insights we needed to validate our assumptions. As a team, we came up with 50 ideas, which we narrowed down to three. We developed those ideas, tested them with a smaller group, and delivered it to private groups and customers for final feedback.