Team Lead and Claims Representative at Core35 Global

In my role as a Team Lead and Claims Representative, I spearheaded the management of claim processes, combining a customer-centric approach with meticulous operational oversight to drive excellence in service delivery.

Leadership and Team Motivation: Guided a dynamic team through effective coaching, training, and constructive feedback, fostering a high-performance culture that consistently met and exceeded service standards.

Claims Investigation and Analysis: Conducted comprehensive investigations into insurance claims, skillfully analyzing policies and documentation to ensure fair and accurate settlements. Emphasized integrity and compliance throughout the evaluation process.

Customer Service Excellence: Ensured outstanding customer satisfaction by promptly addressing customer needs and resolving concerns through multiple channels, including email, phone, and chat. Maintained a steadfast commitment to understanding and advocating for customer concerns.

Quality Assurance and Service Standards: Monitored and upheld high service standards, conducting quality checks to guarantee that the claims process aligned with company policies, industry regulations, and best practices.

Policy Guidance and Program Implementation: Provided clear guidance on company policies, programs, and benefits, equipping customers with the knowledge and resources needed to navigate the claims process effectively.

In this role, I played a pivotal part in enhancing customer satisfaction and operational efficiency. My dedication to a customer-first approach and my strategic problem-solving abilities contributed to creating a supportive and productive work environment that prioritized both team success and customer needs.