yHEALTH? Solving Healthcare Access for All

Summary

Using "yHealth?" we answer the question of which health and/or dental insurance is best for you in a given area (using geolocation) along with emergency first-aid tips. To do this we inform the user of the price and copay estimates based on limited personal information. A problem arose in which UI elements we should aim for; ie. flat map vs XR. Therefore we decided to conduct a user survey to find out which medium of conveying geolocation and access are effective and wanted by users and which are not.

What did we do?

Design

• Brainstorming
• Sketching
• Wireframing
• Prototyping

Research

• Interviews
• Usability tests
• Card sorting
• Documenting findings

yHEALTH?

yHEALTH?

We answer the pressing question, “Which healthcare is best for me?”



Process

Part One: Design Sprint from Hell

By means of sprints, we managed to design multiple variants of the UI in a few hours time.The first step of the sprint was to visualize the functionalities. This was already done by me and my team, we had extensively explained all functionalities with the help of a scrum board.

Step two is to generate inspiration and ideas. Through desk research, ideas were generated fairly quickly which were then worked on. Along the way, the designs were regularly discussed with the rest of the team, to evaluate, for feedback and to brainstorm about the next step in the sprint.

Step three is to flesh out the idea. By sketching out ideas quickly, a fairly global design was created in a short time. These sketches were then developed into wireframes via Sketch and discussed again with the team.

Part Two: Research (In a Nutshell)

We had our designs set but we couldn't understand which would be a better default for user experience and accessibility when it comes to the choice between a flat map and xr map.

The first step is to find out who the users are. Our users were the average American who needed access to insurance. Most people who are uninsured are non-elderly adults and in working families, families with low incomes In general, people of color, people who live in the South or West. Since our fellow hackathon attendees vary greatly and are college students they fit our criteria(s).

In the meantime, we proceed with setting up the research plan. When drawing up a research plan, we first put down on paper what the aims of the research are: what are we trying to find out? At the time it was "Which interface communicated an individuals options better and had a better chance of informing the user effectively."

After drawing up the guidelines, we choose the test methods that are most suitable for the research.We used various research methods to find out the needs of the users, and we found that interviewing and A/B testing were more effective in users deciding which UI they appreciated better.

Part 3: Lastly, The Data

After we compiled our data, we delivered a compact & insightful case study containing all the findings of our research, accompanied our final choice in default UI, Augmented Reality.

Finally, the prototyping phase. During this phase, the complete design was worked out into a high-fidelity prototype via Figma. This prototype incorporates all research results, findings and design choices that came out of the brainstorming sessions, meetings and research.

A grinding nonstop 36 hour hackathon, used to conduct a design & research sprint, for the purpose of developing high-fidelity design prototypes to test both a traditional flat map interface and an augmented reality interface of an interactive an educational healthcare resource was definitely a journey only Yale could throw at me and my team.