Real build from my own 50-person service company, anonymized. Built in GoHighLevel with pipelines, workflows, two-way texting, email and a booking calendar. The screens shown are from my demo account, so no real client data appears here.
The problem
Leads came in from the website, phone calls and referral partners. Follow-up depended on whoever was in the office that day. When it got busy, a new lead might get one call and then nothing.
What I built
One pipeline that every lead lands in, no matter where it came from
Referral emails turned into records automatically (contact, opportunity and note), with an alert to the team
A 14-day follow-up ladder of texts, emails and call tasks that starts within minutes
The ladder stops the moment the lead replies or books, so nobody gets a "just checking in" after they said yes
A booking link in the messages, so leads pick a time without phone tag
Nightly pipeline cleanup that catches stuck or duplicate records
What changed
Every lead now gets the same follow-up, on a busy day or a slow one. The team works from one board and can see where each lead stands. I still run it every day.
Good fit for any service business that gets leads from more than one place and loses some of them in the gaps.
1 like · 0 views · Nov 4, 2026
Real build from my own service company, anonymized. Every lead lands in one pipeline and gets 14 days of texts, emails and call tasks until they reply or book.
